UNDERSTANDING TOMORROW

A lot is changing around us. However, the biggest changes are yet to come. This includes important technological and social developments. Under the influence of new mobility needs, big data, original forms of cooperation, an advanced ‘connected world’ and for example innovative devices such as 3D printing, the automotive industry will be set in motion in the upcoming decade more than ever. How do you ensure a steady course in such a dynamic environment and also a way to take the best decisions focused on the customer? Grayhams will be your partner together with the DMS Pinnacle!

Reduce your costs to a minimum and facilitate your processes & customers

Your IT is changing

IT that is compatible for the future has major differences with the solutions of yesterday and today.
An outstanding feature of the new IT is that it’s dynamic and able to work at scale; to easily absorb peaks, or facilitate immediate expansion in users and branches. Your data should be available everywhere and anytime. Obviously the data has to be secure and the robust IT infrastructure has back-up and restore facilities should these be required. And last but not least; your IT solution is by definition specially equipped to handle costs efficiently. This means no major investments, pay per user and without lock-in. Grayhams and Pinnacle offer you today the solution for the future.

Innovative capabilities

Thanks to the newest technologies Pinnacle is the dealer management system that combines great features with a user friendly interface. The DMS is constantly updated with new and innovative possibilities to enhance your experience. It’s a fully integrated DMS that’s flexible and suitable for both large multi-franchise automotive companies and individual businesses. Strong relationships with vehicle manufacturers have been essential to enable the creation of these specific IT requirements. Interfaces that are compatible with the most automotive brands have been realised already and are ready for use. Besides Pinnacle DMS opportunities are offered for SharePoint (intranet-like platform), an e-learning management system (learning) and reports.

Easily customized

Unlike traditional DMS systems, Pinnacle can easily be configured (and without any massive costs for specific changes) to take the form and content desired by each automotive company and can even be customized per user. This IT approach is all about an accessible and comprehensive solution, which can be easily made suitable by the client itself.

Pinnacle technology will be charged monthly as a fixed fee. This way you don’t have any unexpected major expenses and you can keep your IT costs predictable and manageable.

ICT COSTS BECOME PREDICTABLE AND MANAGEABLE

Unlike traditional DMS systems, Pinnacle can easily be configured (and without any massive costs for specific changes) to take the form and content desired by each automotive company and can even be customized per user. This IT approach is all about an accessible and comprehensive solution, which can be easily made suitable by the client itself. Pinnacle technology will be charged monthly as a fixed fee. This way you don’t have any unexpected major expenses and you can keep your IT costs predictable and manageable.

Pinnacle can be altered in form and content per organization and per user free of charge!

MORE TOMORROW

App with a simple overview of all appointments, ETAs and all CRM customer data. For customers to visit and accepting appointments, complete with video of the vehicle and start the checklist.

Optimizing the service and repair experience through the use of multiple technical applications.

It offers you a vehicle condition monitoring system, which is fully integrated into Pinnacle.

Customer information is added to the personal information, including the profile picture of the person.

Your used car stock placed directly Pinnacle on your Facebook page. All current listings directly leads back and ready for follow – up.

Fullscreen report of live activity in your workplace. Presentation in accordance with traffic light color coding. Progress reports you can manage effectively.

Receive the latest CSI feedback electronically. In addition, regular contact with new and existing customers through a series of e-mail communications. This, as part of a contact plan.

Used vehicle inventory information in Pinnacle, such as mileage, condition, price, and so on. The accompanying photos are displayed directly and automatically on your website.

Rapid and cost-effective method for making contact with your customers. SMS responses to ensure adequate recording and you can also anticipate quickly to comments.

Easy calendar management, sync with multiple devices. Pinnacle CRM, you can always have your contact and calendar information.

A range of maps visually on an interactive overview. Sell vehicles, parts sales and operations in the workshop are displayed clearly. As a dealer, you have a more complete reporting.

A highly streamlined payment service for customers. You have a thorough cash flow control, with minimal administrative actions.

Grayhams supports entrepreneurs in the automotive sector thanks to the application of the leading and future oriented Pinnacle DMS.

Grayhams is the exclusive dealer of Pinnacle, the innovative DMS for the automotive industry.