Flexibility to manage all parts processes in one place

Today’s parts department has different requirements to those in the past. Improvements in the supply chain such as daily deliveries are now standard and multiple same day supply is becoming increasingly available. Customer order control is the key to making the most of this new rapid delivery supply chain.

Dealership parts departments range in structure from large wholesale multi-franchise operations with specialist requirements (such as multiple bin locations and picking zones linked to complex van delivery schedules) through to smaller departments with a small stock designed to serve the workshop’s daily dealer configuration. Pinewood has a comprehensive and flexible management module to suit whatever your size of operation.

The key to a successful operation is anticipation, ensuring you have the right part available at the time required. Integration with the Pinewood workshop booking system and menu pricing systems your parts team can receive early notification of a requirement to ensure that the right parts are ready when customers arrive. Trade customers can place orders directly using the included web trade portal.

Comprehensive re-order parameters can be either linked to manufacturer’s stock replenishment programs or managed locally based on demand profile, value and sales rate.

Manufacturer Integration

Extensive integration into manufacturers’ systems saves time and administration as well as improving the customer experience. Pinewood Integration includes; EPC for identification, pricing and supersessions, stock and VOR ordering including high frequency automatic stock replenishment, automatic receipts, trade programs, locator, invoice and statistical reporting.

Customer Order Management

Parts Management provides full procession for customer and special orders, linking live account status with individual customer pricing structures for both front and back counter sales. Customer order pre-picking, retained invoices and enquiry lists contribute to fast and efficient point of sale service. The automated discounting structure for customers relative to terms and purchase type, together with live processing means accounting information is always accurate, as well as up to date all without the delay of end of day routines.

Parts Promotions

Parts Management can be used to support the bundling of parts for campaigns and special promotions such as ‘service pack deals’ where the necessary parts costs are pulled into the service job without lengthy administration and re-keying.


The key to making the right decisions is having the right information. Pinewoods “Click & Drill” reporting structure allows you to drill down into the detail that makes up the report. With many reports it is possible to drill right into the part record itself and view all details including movements and copy invoices.

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Grayhams supports entrepreneurs in the automotive sector thanks to the application of the leading and future oriented Pinewood DMS.

Grayhams is the exclusive dealer of Pinewood, the innovative DMS for the automotive industry.

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